RBI launches complaint management system for grievance redressal


New Delhi: Reserve Bank of India (RBI) Governor Shaktikanata Das launched Complaint Management System (CMS) on Monday to smoothen its grievance redressal process, a press release said.

The portal will be live on RBI’s website where people will file their complaints against any of the RBI-regulated entities.

The system has been equipped with all online features such as SMS/Email notifications, status tracking via unique registration number, receipt of closure advises and filing of appeals, to make the experience user-friendly.